This page reflects the current mobile-app and website product contract. It is not personal medical or legal advice.
Getting started
Can I start for free?
Yes. GRUN Free includes core food, water, weight and activity tracking. Plus and Pro add advanced analysis, connected health and eligible AI/planning tools. The exact offer appears before purchase.
Where is GRUN available and which languages are supported?
GRUN is available only in Türkiye, Ireland and the United Kingdom. The interface supports English and Turkish. Your language choice is separate from your food region, so you can use either language in any supported country while receiving locally relevant food results.
Why does GRUN ask for age, height, weight and activity?
They are used to estimate calorie and macro goals and personalise progress views. Estimates are not medical advice and can be adjusted where the app allows.
Logging and AI
How can I log a meal?
Search the food catalogue, scan a barcode, quick-add calories, use a saved meal/template or recipe, or create a reviewed AI draft from voice or a photo.
Does a photo or voice entry go straight into my diary?
No. AI returns a draft. You must review the detected items, portions, date and meal type, then confirm. You can correct or reject it.
Does GRUN store my voice recording or meal photo?
GRUN does not store audio recordings; the device sends voice-derived text. Uploaded AI meal photos use short-lived references and normally expire after about 30 minutes. A photo you deliberately save for another feature, such as a recipe or avatar, follows that feature’s retention.
How accurate are calories and AI results?
They are estimates affected by product data, portion size, recipe, preparation and image/voice quality. Check labels and edit the result. Do not use GRUN for diagnosis, treatment or emergency decisions.
Health and privacy
What happens when I connect Apple Health or Health Connect?
After separate permission, the app reads only selected data types on the device and sends normalised metrics to GRUN. Disconnecting stops future sync; separate delete controls remove one provider’s data or all synced health data.
How do I export or delete my data?
Use Profile → Account & Data. You can export a structured copy, delete synced health data or delete the whole account. If you cannot sign in, use the account-deletion page and contact support from your registered email.
Can I withdraw consent?
Yes. Marketing, connected-health and AI-processing choices are recorded separately and can be revoked. Core Terms and Privacy acknowledgement are required to operate an account; if you no longer accept them, you can delete the account.
Is GRUN for children?
GRUN is not available under age 13. Users aged 13–15 need a parent or guardian’s permission where local law requires it. Advanced fasting is for adults only.
Plans and support
How do I cancel a paid plan?
Open subscription settings in the App Store or Google Play account used for purchase and cancel renewal there. Deleting the app or your GRUN account does not automatically cancel store billing.
What happens if I downgrade?
Paid-only features become unavailable according to the plan, but privacy controls remain available: you can disconnect health providers, delete synced data, export data and delete the account.
How do I report a wrong food or barcode?
Use the correction/report option in the relevant product screen where available. Include label evidence but avoid personal information in photos.
Where can I get help?
Email support@gruncalorietracker.com for account, privacy, subscription or product questions. Never send your password or unnecessary health details.